Terms and conditions



SANIS – trgovinsko in proizvodno podjetje d.o.o.

Zaprta ulica 3/d

6310 Izola


Business address: Polje 21, 6310 Izola 



T: +386 5 640 28 00

E: [email protected]

Identification Number for VAT: SI30951445

Company registration number: 5731666


This website is operated by Sanis d.o.o. You don't need to be registered to shop on our website. For a successful purchase you need to enter some personal data: your full name, your home address and your e-mail address.

Introductory provisions

This Terms and conditions are assembled in accordance with the Slovenian law (ZVPot-1). They include all the operations of the online store, rights of the users and business relationship between the provider and the consumer. The consumer must carefully read all these Terms and conditions. When accessing the website and placing orders, you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference. If you are redirected to other websites which are not under the control of the provider, Sanis d.o.o. is not responsible for any material on the redirected websites.  

We want to make it easier for you to order products, so we offer you the opportunity to register for a personal account. The consumer is then asked to create a password. You can also place the order as a guest. For successful purchase must be completed details like: email address, first name, delivery address and telephone number. All necessary precautions are taken to safeguard the security of personal data and in particular to prevent them being deformed, damaged or unauthorized by third parties.  

Payment methods

    • Cash on delivery:  a consumer must pay for products when they are delivered (available only in Slovenia)

    • Pro forma invoice for delivery: pro forma invoice is sent to a consumer by email address. When the payment is completed all the products are shipped.

    • Debit and credit cards: after you create an order, you are redirected to a secure payment bank gateway.

    • PayPal: after you create an order, you are redirected to a secure PayPal gateway, where you log in to your PayPal account to complete purchase.  

Shipment and delivery

We are doing our best to ship each delivery as soon as possible. For delivery times, please allow approximately 1-3 business days after shipment (in Slovenia). Please also allow approximately 3-5 business days for delivery to other EU countries. You can find out more information about individual countries on the Delivery page. In Slovenia our packages are shipped by Pošta Slovenija or DPD d.o.o. For other EU countries  we collaborate only with DPD d.o.o. Free shipping is guaranteed for orders over 100 €. 


Website BeeSuperstar is available 24 hours a day and 7 days a week. Minimum order is 20€ without shipping cost. The purchase agreement between the provider and the consumer is concluded at the moment when the order is placed. Once validated, validation is definitive and irreversible. All orders validated lead to a payment obligation. On your email address you will receive confirmation of your order. 

The consumer interested in an article visible on the site BeeSuperstar follows the below process in placing their order:

    • Choose the size and color.

    • Add this product in the basket.

    • In the basket you can verify the order details (color, quantity, size, price) with the possibility to modify, to add and delete products. 

    • If the consumer is benefitting from a special offer, previously knowing the relevant code is applied to the relevant field. 

    • In the section Delivery and payment the consumer must select the payment method, the type of delivery and the delivery address. 

    • Once validated, validation is definitive and irreversible. All orders validated lead to a payment obligation.

    • On your email address you will receive confirmation of your order. Also you will be notified when your package will be shipped.    

Product and pricing information

The items available are described and presented with as much precision as possible. There may be information on the website that contains errors that may relate to product descriptions, pricing, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate. We have made every effort to display product colors as accurately as possible, however, we cannot guarantee the display of any such color on your particular computer monitor or device will be accurate.  

All prices are listed in € and they include 22% of VAT. We reserve the right to change prices at any time, but the products are invoiced at the price applicable when the order is registered. Prices do not include the costs of processing, shipping, transport and delivery which may be charged extra, if so specified on the site. 

Withdrawal from the contract

You have the right to cancel this contract within 14 days of receipt of the goods without giving any reason. To exercise the right to cancel, you must inform us (by email) of your decision to cancel this contract by a clear statement. Effects of cancellation if you cancel the contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decisions to withdraw from this contract. The seller shall make the refund using the same payment method that the consumer used for the initial transactions, unless explicitly stated otherwise by consumer. The consumer shall in no event incur any other costs. The seller shall make the refund once the seller has received the returned goods or once the consumer has proved to have sent the products back, whichever is earlier. 

You must send back the products (on the address Sanis d.o.o., Polje 21, 6310 Izola) prior to the expiry of the 14-day period. You will have to bear the direct cost of returning the products. To be accepted, returns must meet the following specifications: 

    • The product must never have been worn outdoors. 

    • The product is in new condition.

    • The returned product must correspond to the product delivered. 

    • The product must be returned in its original packaging with the invoice. 

You are liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristic and functioning of the products. The consumer shall be responsible for the reduction in the value of the products caused by the handling of the products in a manner which exceeds the acceptable familiarization with the nature and properties of the products, including their function. 

Unclaimed packages

If you do not collect the package, it will be returned to our warehouse, where your order will be cancelled and the items will be returned to us for sale. If you choose cash on delivery when placing your order and do not collect the package, this will incur costs for our company. We keep a record of each such package. If we notice that you have selected cash on delivery for several orders but have not collected more than half of the packages, we reserve the right to disable cash on delivery for you in the future and only offer you the option to pay by credit card or PayPal.

Non-conformity of goods

If we have mistakenly sent you a different product, or a wrong number, which differs from your order you can contact us by email ([email protected]). We apologize for the inconvenience. We will organize the return of the wrong product and send you the right product.

The seller is responsible for the non-conformity of the goods, in accordance with the provisions of ZVPot-1. The goods are in compliance with the sales contract, in particular where applicable, when: 

    1. They correspond to the description, type, quantity and quality, and have the functionality, compatibility, interoperability and other characteristics as required in the sales contract;

    2. They are suitable for the specific purpose for which the Consumer needs them and that the Consumer has informed the seller of at the time of concluding the sales contract at the latest, and Petrol has agreed to this;

    3. They are supplied with all accessories and instructions, including installation instructions, as set out in the sales contract; and

    4. They are up-to-date as specified in the sales contract. 

The seller is responsible for any non-conformity of the goods that exists at the time of delivery of the goods and that becomes apparent within two years of the delivery of the goods. Consumer may exercise their rights resulting from a material defect on the condition that they notify the seller of the defect within two months of the discovery of the defect. You can send us a complaint letter send by email ([email protected]). The notice regarding the inconsistency must contain a description (notification about a defect) and the consumer must enable us to examine the product.

If the goods are found to be faulty, you can claim (in the following order):

1. repair or replacement of the goods (restoration of conformity), or, if this is not possible, you may request:

2. a proportionate reduction of the purchase price or withdraw from the contract.

If the defect or the inconsistency occurs in less than 30 days after the day the product was purchased, the consumer may immediately withdraw from the sales contract and demand a refund of the purchasing price. The provider is not responsible for the non-conformity of the goods, which is the result of non-fulfillment of the objective requirements for the conformity of the goods, if the supplier has specifically informed the buyer at the time of the conclusion of the sales contract that an individual property of the goods deviates from the objective requirements for conformity, and the buyer has explicitly and separately accepted this deviation at the time of the conclusion sales contract.

For goods purchased before 26 January 2023, the procedures for claiming non-conformity of goods (defects) under the previous Consumer Protection Act (ZVPot) are still used. However, for purchases of goods from 26 January 2023 onwards, the new Act applies.

Under the Consumer Protection Act (Article 37 ZVPot) all products must be of satisfactory quality, fit for purpose and as described. Consumer may exercise their rights resulting from a material defect on the condition that they notify the seller of the defect within two months of the discovery of the defect. You can send us a complaint letter send by email ([email protected]) or you fulfil our form. We have the right to inspect the item. About your complain we will inform you in 8 days. Faulty product please return with invoice to address: Sanis d.o.o., Polje 21, 6310 Izola.    

Transcription of the Article 37 ZVPot: 

The seller shall deliver goods to the consumer in accordance with the contract and shall remain responsible for material defects relating to the fulfilment of the contract.

A defect shall be deemed material if:

    1. the item does not have the characteristics necessary for its regular use or placing in circulation;

    2. the item does not have the characteristics necessary for the special use for which the buyer bought it, and this was or should have been known to the seller;

    3. the item does not have the characteristics and features that were expressly or tacitly agreed upon or prescribed;

    4. the seller delivered an item that does not match the sample or model, unless the sample or model was only shown for information purposes.

The adequacy of goods for normal use shall be assessed in relation to usual goods of the same kind and by having regard to any declarations of the seller as to the characteristics of goods, provided by the seller or the producer through, in particular, advertising, presentation of the product or indications on the goods.

Transcription of the Article 37 c: 

A consumer who has informed a seller of a defect in the prescribed manner, shall have the right to request that the seller:

    • eliminate the defect in the goods, or

    • reimburse part of the amount paid in proportion to the defect, or

    • replace the defective goods with new flawless goods, or

    • reimburse the entire payment.

Children's privacy policy

If you are a consumer, you may only purchase products from the website if you are at least 16 years old. Otherwise you a parent or guardian must purchase products from our website for you.  

All advertisements will be clear to the reader (considering age) and clearly separated from games and competitions. Any communication intended for children, will be suitable to their age and will not exploit familiarity of children, lack of experience or sense of loyalty. The provider will not accept orders from someone, knowing or suspecting that is a child and does not have the permission of their parents or guardians. The provider without the permission of their parents or guardians will not accept any personal data relating to children. We do not offer personal data of a child to the third party, except of parents or guardians. The provider will not offer free access to products or services that are harmful to children. 

Privacy policy

Our privacy policy is accessible here.

Out-of-court settlement of consumer disputes

In accordance to the legal norms, Sanis does not recognize any performer of out-of-court settlement of consumer disputes as competent to deal with a consumer dispute that the consumer could launch in accordance with the Out-of-Court Consumer Dispute Resolution Act.

Sanis, which, as a provider of goods and services, enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the Internet Dispute Resolution Consumer Platform (SRPS). The platform is available to consumers here: https://ec.europa.eu/odr.  

The aforementioned arrangement is based on the Law on out-of-court settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.